FAQ

How do you make your candles?


I make all of my candles by hand in my home studio. I use natural cotton wicks, soy wax, glass containers, and high quality frangrance and essential oils. oh ... and love ♥




What kind of shipping do you offer?


I offer both STANDARD SHIPPING and TRACKED PACKET for all orders. Make sure you select the one you want before you check out!




What's your return/exchange policy?


Because I run a small independent shop, returns/exchanges are not available at this point. That is, unless your product is damaged or if there's an error in your order (on my part). Shop 5X5 is also not responsible for lost/stolen packages, errors at the post office, mistakes in addresses (double check before your purchase to make sure you gave the correct address please!) Regardless of the situation, I’ll always do what I can to help so please feel free to reach out.




Do you offer wholesale prices?


I'm currently working on wholesale pricing for a bunch of my products! I mostly just work on consignment at the moment, but I hope to have a wholesale catalouge completed soon. But please feel free to reach out to me if you're interested in getting some of my products for your store. That would be amazing. So yeah, DO IT!




What's in your soap?


All of my soaps are special and different. They are made of high quality nautral oils and butters. Lovely fragrance and essential oil blends. Some of them have additives, like coffee grounds and charcoals. Some to add benfits, and some to just make great colors. I use quality skin safe micas to make vibrant colors. All of my soaps are VEGAN, and fun. You should really try them!





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Address

BROOKFIELD

NOVA SCOTIA

canada

earth

Orion Arm

milky way

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